Refund and Cancellation Policy
Refund and Cancellation Policy for In-Office and Mobile Services
In Office and Mobile Canceling and Rescheduling. Customers may cancel or reschedule without penalty by notifying us at least 24 hours before their scheduled appointment or reservation time. To cancel or reschedule, please contact us at:
Phone: (408) 735-1000
Email: Support@lightwavewellness.health
Late Cancellation. Cancellations are considered "late" when the Customer does not cancel or reschedule at least 24 hours prior to the scheduled appointment time. Late cancellations will result in Customer being charged the full-service fee, or forfeiture of the prepaid appointment.
Missed Appointments. If a Customer misses their scheduled appointment without canceling or rescheduling, they will be charged the full-service fee, or forfeiture of the prepaid appointment.
Provider Initiated Cancellation. If, for any reason, we must cancel a Customer's scheduled appointment or reservation, we will notify you as soon as possible and work with you to reschedule.
Refunds. Any refunds will be processed in the same method as the original payment.
Fee Waiver. We reserve the right, at our descretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.
Refund Policy and Cancellation of Membership Services
Cancellation of Membership. To cancel Lightwave Wellness Membership service, Customer must provide a written 15-day notice of cancellation. Until notice of cancellation is received by us, and cancellation is finalized, service will continue and Customer will remain responsible for paying for said service or services. Please send notice to:
Phone: (408) 735-1000
Email: Support@lightwavehealth.health
Service Termination. Upon expiration of Customer-provided notice of cancellation, services will terminate at the end of the current billing cycle.
Early Cancellation. Customer may cancel this agreement without penalty prior to commencement of service by providing written notice at least 3 days before the first scheduled service will take place.
Cancellation Fee. Service provider does not charge an additional cancellation fee.
Refunds. Any refunds will be processed in the same method as the original payment.
Fee Waiver. We reserve the right, at our descretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.